CV

Lead product discovery, delivery and business analysis across internal platforms and AI-enabled workflows for workforce planning, professional development, assessment, requirements quality assurance and reporting. Own problem discovery, product definition, business rules, requirements, prioritisation, validation and delivery coordination.

• Internal AI & Workflow Automation Portfolio:
• •Led end-to-end development of a growing portfolio of internal AI and automation tools: weekly reporting, reducing preparation from one working day to one hour; monthly management presentations, reducing preparation from five working days to two hours; and Jira epic formulation, review and decomposition, replacing manual first-line reviews with consistent, on-demand AI guidance
• Workforce & Portfolio Management Platform:
• •Designed and delivered a workforce and portfolio management platform for approximately 100 employees, replacing fragmented Excel-based tracking with a structured digital product. Consolidated people, teams, projects, initiatives, workload, allocations and leave into a single management view, reducing status chasing and coordination overhead
• Learning & Assessment Ecosystem:
• •Designed and delivered an assessment-to-learning ecosystem that turns CVs, tests and practical cases into structured competency evidence and targeted development pathways. Supports university assessment and engagement with professional communities. Redesigned technical interviews from a two-lead process with manual note-taking to a single-interviewer workflow with transcript-supported evidence mapping and grading, with final accountability retained by the interviewer
• Enterprise Platform Migration:
• •Led product, requirements and validation work for the migration of five internal platforms to on-premises infrastructure, including data continuity, provider transition, authentication, deployment validation and security requirements

Worked as a Business Analyst and Product Owner across three transformation tracks: back-office operating-model improvement, B2B client-service modernisation and corporate digital-channel optimisation.

• Back-Office Transformation:
• •Diagnosed 50+ operational functions through field research, stakeholder interviews, workload analysis and task mining across 24 processes
• •Prioritised the discovery backlog by labour effort and coordinated sessions with process leaders, frontline practitioners, the programme sponsor and developers
• •Assessed RPA and AI opportunities and translated validated findings into business and user requirements, BPMN AS-IS/TO-BE models, target-process designs and a prioritised delivery backlog
• •Coordinated decisions, open questions, required evidence and deadlines. Developed improvement proposals with an estimated potential to reduce labour effort threefold across selected operations, equivalent to 18 FTE
• B2B Client-Service Transformation:
• •Contributed to reducing average request-processing time by 57%, from 3.5 to 1.5 business days, through end-to-end CRM and service-workflow redesign
• •Defined requirements for post-resolution feedback, non-client enquiries in CRM and a unified workflow across call-centre and complaints teams
• •Specified roles, categorisation, routing and integration requirements to preserve request attributes across first-, second- and third-line support
• •Prioritised 170+ product improvements from client feedback and led analytics delivery from source data structure to a dashboard covering SLA, topics, support lines, products and services. Reduced monthly management-report preparation from five working days to one on average
• Corporate Website Optimisation:
• •Coordinated B2B landing-page redesign across business, technology, design and content teams from discovery through delivery
• •Used click maps, scroll depth and user-flow analysis to identify usability and content improvements supporting traffic and lead-generation goals

Led people, culture and capability-development initiatives within the technology unit as part of a large-scale Agile transformation programme.

• •Established and scaled seven professional technology communities, introduced engagement metrics and co-created the organisation's Developer Relations best-practice playbook
• •Designed motivation and recognition systems for technology specialists to support participation, knowledge sharing and professional development
• •Initiated and managed a peer-learning and enablement programme for 200+ Scrum Masters and Agile Coaches, covering Agile practices, digital transformation, performance measurement and multi-team collaboration
• •Helped achieve an eNPS of 67% and a 10% active participation rate across professional technology communities
• •Defined requirements and supported post-launch improvements for an internal gamification platform that encouraged contribution to professional communities
• •Applied end-to-end change-management practices, including discovery, stakeholder engagement, impact analysis, resistance management and adoption tracking

Joined the original innovation team and helped build the bank's corporate innovation capability across technology scouting, business discovery, pilot delivery, internal entrepreneurship and technology communications.

• Corporate Innovation & Pilot Delivery:
• •Owned the bank-side partnership with the Skolkovo Foundation, including contractual coordination, stakeholder management and delivery of the bank's first corporate acceleration programme
• •Helped establish operating models and cross-functional workflows for scouting, solution evaluation, pilot preparation and handover
• •Contributed to a shared database of 800+ startups and technology vendors and supported the evaluation of 100+ solutions through scoring, shortlist development and pilot recommendations
• •Conducted 50+ discovery interviews with business and technology stakeholders and worked across 20+ innovation initiatives
• •Prepared and managed selected pilots from problem framing and requirements through vendor coordination, experiment design, launch readiness, impact assessment and handover
• •Delivered initiatives including online branch appointment booking, a digital agent-sales channel for motor finance, wearable-payment solutions and internal digital tools
• •Created and tested MVP concepts using A/B testing, user feedback and unit-economics assessment
• Technology Communications & Events:
• •Owned strategy, budgets and KPIs for technology communications, PR and event programmes, coordinating communications, marketing, technology suppliers and internal stakeholders
• •Owned delivery, supplier coordination and budgets for major technology events, managing a total budget of $780K+ and coordinating cross-functional teams of up to 20 people
• •Led the bank's participation in major technology and innovation events and delivered digital and interactive experiences under fixed deadlines
• •Spoke at MSU, RANEPA and Netology on corporate innovation and technology delivery
• •Served as a bank expert and mentor at corporate hackathons

CRM product for dental clinics.

• •Conducted in-depth stakeholder interviews with clinic owners and administrators
• •Led product discovery and feature definition; managed the backlog, prioritised features, and shaped MVP scope
• •Collaborated with development and sales teams to translate business insights into functional product improvements
• •Enhanced transparency and efficiency of internal marketing and sales workflows through process audit and tooling recommendations

HR analytics automation and reporting.

• •Supported quarterly HR reporting by preparing data, analytical materials and dashboards for senior stakeholders
• •Produced ad hoc reports for HR Business Partners and business units
• •Reviewed HR data to identify accuracy, consistency and completeness issues
• •Contributed to the automation and visualisation of recurring HR reports

• •Contributed to the MVP concept for a distributor learning platform with gamification mechanics
• •Mapped user journeys and helped define learning workflows, achievement mechanics, motivational triggers and performance measures
• •Collaborated with stakeholders from training and sales teams to align platform objectives with business needs

• •Prepared analytical reports and performance dashboards for senior leadership to assess the effectiveness of training programmes
• •Coordinated Bayer Russia's first structured internship initiative "Start your Bayer life": handled onboarding logistics, created programme materials, and managed communication with interns and stakeholders
• •Led a research group and authored a scientific thesis "The Impact of Development Programmes on Enhancing Employee Potential", based on field research conducted during the internship