CV

Lead business analysis and 0→1 product delivery for internal platforms supporting workforce planning, capability development, recruitment, requirements quality and operational reporting. Identify valuable use cases and translate evolving operational needs into product structures, user journeys, business rules, functional requirements, acceptance criteria and prioritised delivery:

• •StaffMap — designed and built from scratch in three months using AI-assisted development; built to support 100+ users and gives leadership one view of people, teams, projects, initiatives, workload, allocations and leave, reducing fragmented status requests and additional coordination meetings
• •BA Academy + Assessment — created a connected, gamified assessment-to-learning journey in which CV review, tests and practical cases identify competency gaps and direct users to targeted learning
• •BA Assessment Platform — redesigned a lead-dependent, manually documented interview process around a structured question bank and grading model; AI identifies questions asked in a transcript, maps extracted answers to level-specific criteria, calculates indicative scores and proposes a candidate level for interviewer review, while the final professional grade remains a human decision
• •Epic Validator — AI-assisted service for validation of requirements and epics against completeness, acceptance criteria quality, and internal standards
• •Backlog Builder — AI tool that generates use cases and INVEST-scored user stories with acceptance criteria from a plain-text epic description, extending the Epic Validator toolchain
• •EOW Reporting Automation — redesigned reporting for 45 employees and three leads through structured submissions, dashboard visualisation and an AI-assisted management draft; reduced preparation and coordination from a full working day to no more than one hour
• •Personally completed the end-to-end migration of five internally developed tools to on-premises infrastructure using AI-assisted development tools — application and data transfer, AI-provider transition, authentication changes, deployment, troubleshooting and post-migration validation within internal security requirements
• •Grew lsba.ru from a single landing page into a searchable 40+ page content platform unifying the whole tool ecosystem, with structured navigation and discoverability for search engines and AI services
• Thought Leadership:
• •Methodologist at Skillbox, "Business Analyst Profession" course
• •Lecturer, Investment Project Analysis course at RANEPA
• •Expert at a mentoring association for startups and technology companies (co-founder) — advising on business processes and packaging pilot-ready cases for the banking sector, drawing on hands-on banking experience
• •Completed a second Master's degree in Information Systems with a GPA of 5.0/5.0. Thesis focused on a real banking back-office optimisation project, developed a six-stage process re-engineering methodology and was recognised as one of two outstanding projects in the cohort; the methodology was validated across 20+ banking processes

Business analysis across three tracks: back-office operating model transformation, B2B client service modernisation, and corporate web optimisation.

• •Diagnosed 50+ operational functions using field research, stakeholder interviews, and Task Mining
• •Identified automation opportunities (RPA, AI) across 24 processes; formalised business and UX requirements, created and prioritised the discovery backlog, coordinated development and business stakeholders, and modelled AS-IS / TO-BE processes in BPMN; developed proposals with an estimated potential to reduce effort threefold across selected operations, equivalent to 18 FTE
• •Contributed to reducing average client request-processing time by 57% — from 3.5 to 1.5 business days — through end-to-end analysis and redesign of CRM and service-request workflows
• •Owned requirements for post-resolution feedback across digital, telephone and email channels; non-client enquiries in CRM; and a unified multi-line support workflow covering roles, categorisation, routing and transfer of request attributes between systems
• •Formulated and prioritised 170+ product improvement proposals
• •Led the analytics workstream from source files and reporting structure to a process-performance dashboard — monthly management-presentation preparation fell from five working days to one on average; the dashboard has remained in regular use for more than a year
• •Facilitated iterative delivery cycles and tracked adoption metrics and performance outcomes
• •Drafted functional requirements for B2B platform admin panel, CRM, Customer Support Platform, and Feedback System
• •Coordinated B2B website redesign based on behavioural analytics (click maps, scroll depth, user flow)

Drove people, culture, and capability development within the IT unit as part of the Agile transformation programme.

• •Helped establish and scale the Developer Relations function: launched 7+ technology communities, introduced performance measures, and co-created the organisation's DevRel best-practice playbook
• •Designed and implemented motivation systems intended to support engagement and knowledge sharing among technology specialists
• •Initiated and managed a peer-learning and enablement programme for 200+ Scrum Masters and Agile Coaches, focused on Agile rituals, digital transformation, performance metrics, and multi-team collaboration
• •Introduced engagement and feedback mechanisms, contributing to an eNPS of 67% and a 10% active participation rate within IT communities
• •Contributed to requirements and post-launch development of an internal gamification platform for IT communities: points and grades awarded for active contribution to professional expertise development within communities — supporting DevRel function across the IT unit
• •Participated in MVP scoping and feature definition for an internal entrepreneurship platform rolled out to bank employees
• •Applied end-to-end Change Management practices: discovery, stakeholder engagement, impact analysis, resistance management, and adoption metrics at team level

Joined the original 5–7-person innovation team and helped establish a lasting corporate innovation capability spanning technology scouting, business discovery, pilot delivery, external partnerships and technology communications.

• •Contributed to establishing the Corporate Innovation function as a formal business unit; built internal operating models and cross-functional workflows for technology scouting, evaluation, and pilot delivery
• •Owned the Skolkovo partnership from the bank side, including contractual coordination and the first corporate acceleration programme; the partnership remains active despite later organisational transformations
• •Contributed as a scout to a shared database of 800+ startups and vendors from 12 sources, supported structured evaluation of 100+ solutions, and conducted 50+ interviews with business and technology stakeholders
• •Worked across 20+ innovation initiatives, managing selected pilots from problem framing and vendor evaluation through experiment design, launch, result review and handover decisions
• •Moved an online branch-appointment journey to deployment on the bank website and a digital auto-loan agent-sales channel into production, where it improved conversion
• •Delivered a personalised customer “Year in Review” experiment reaching almost 800,000 communications and more than 122,000 story views; launched wearable-payment activations for customer acquisition
• •Created and tested MVP products using A/B testing and unit economics; prepared solutions for rollout
• •Built a reusable knowledge base from 100+ vendor and startup collaborations across fintech, CX, and automation: discovery templates, pilot plans, and structured result reviews
• •Contributed to the MVP of an internal entrepreneurship platform for bank employees
• •Owned strategy, budgeting, and KPIs for TechPR and Technology Events function; led cross-functional teams of comms and marketing professionals. Events: SPIEF 2022, Startup Village (2020–2022), Open Innovations 2021, Finopolis/Finodays 2022, HighLoad, TeamLead
• •Developed tech solutions for events: interactive presentations, virtual stands, gamified digital activities, chatbots — best projects featured at SPIEF 2022 and Finopolis 2022
• Thought Leadership:
• •Invited speaker at MSU, RANEPA, and Netology
• •Bank expert and mentor at corporate hackathons — a team I mentored reached the national top 3 and was taken forward onto the internal entrepreneurship platform; continued coaching the winners through to pilot launch
• •Managed cross-functional teams of up to 20 people, total events budget $780K+

CRM for dental clinics.

• •Conducted in-depth stakeholder interviews with clinic owners and administrators
• •Led product discovery and feature definition; managed the backlog, prioritised features, and shaped MVP scope
• •Collaborated with development and sales teams to translate business insights into functional product improvements
• •Enhanced transparency and efficiency of internal marketing and sales workflows through process audit and tooling recommendations

HR analytics automation and reporting.

• •Supported quarterly HR reporting by preparing data, analytical materials and dashboards for senior stakeholders
• •Produced ad hoc reports for HR Business Partners and business units
• •Reviewed HR data to identify accuracy, consistency and completeness issues
• •Contributed to the automation and visualisation of recurring HR reports

• •Contributed to the MVP concept for a distributor learning platform with gamification mechanics
• •Mapped user journeys and helped define learning workflows, achievement mechanics, motivational triggers and performance measures
• •Collaborated with stakeholders from training and sales teams to align platform objectives with business needs

• •Prepared analytical reports and performance dashboards for senior leadership to assess the effectiveness of training programmes
• •Coordinated Bayer Russia's first structured internship initiative "Start your Bayer life": handled onboarding logistics, created programme materials, and managed communication with interns and stakeholders
• •Led a research group and authored a scientific thesis "The Impact of Development Programmes on Enhancing Employee Potential", based on field research conducted during the internship