CV

Within the Agile Transformation team, I develop internal AI products and contribute to process transformation initiatives that improve operational effectiveness and scale analytical capabilities across the organisation. I designed and independently built an ecosystem of AI-powered platforms supporting workforce planning, capability development, hiring, and quality assurance for Business Analysts:

• •StaffMap — workforce planning and skills management platform with capacity forecasting, competency mapping, and resource allocation analytics
• •BA Academy — onboarding and professional development platform featuring gamified learning journeys, practical assignments, peer review, certification, and integrated AI tools for analytical artifact validation
• •BA Assessment Platform — structured hiring and assessment system with AI-powered resume screening, structured interviews across 12 competencies, and STAR soft-skill evaluation
• •Epic Validator — AI service for automated validation of requirements and epics against completeness, acceptance criteria quality, and internal standards
• •Backlog Builder — AI tool that generates use cases and INVEST-scored user stories with acceptance criteria from a plain-text epic description, extending the Epic Validator toolchain
• •Grew lsba.ru from a single landing page into a 40+ page, server-rendered, SEO-optimised content platform unifying the whole tool ecosystem — added structured data, sitemap, and indexing for both search engines and AI crawlers
• Thought Leadership:
• •Methodologist at Skillbox, "Business Analyst Profession" course
• •Lecturer, Investment Project Analysis course at RANEPA
• •Expert at a mentoring association for startups and technology companies (co-founder) — advising on business processes and packaging pilot-ready cases for the banking sector, drawing on hands-on banking experience
• •Completed a second Master's degree in Information Systems with a perfect GPA (5.0/5.0); thesis grounded in a real banking back-office optimisation project was recognized as one of two outstanding projects in the cohort, developing a six-stage process reengineering methodology (Process Mining, RPA opportunity assessment, digital time studies, Gemba diagnostics, stakeholder validation) validated across 20+ banking processes

Business analysis across three tracks: back-office operating model transformation, B2B client service modernization, and corporate web optimisation.

• •Diagnosed 50+ operational functions using field research, stakeholder interviews, and Task Mining
• •Identified automation opportunities (RPA, AI) across 24 processes; formalised business and UX requirements for new internal tooling; created and prioritized product backlog, mapped AS-IS / TO-BE in BPMN; reduced back-office labour costs 3x (–18 FTEs)
• •Contributed to reducing client request processing time by 57% — from 3.5 to 1.5 business days — by reengineering end-to-end support workflows across CRM and service request flows; improved MAU, CSAT, and Retention metrics
• •Formulated and prioritized 170+ product improvement proposals
• •Implemented real-time process dashboard — C-level report prep time reduced 5x
• •Facilitated iterative delivery cycles and tracked adoption metrics and performance outcomes
• •Drafted functional requirements for B2B platform admin panel, CRM, Customer Support Platform, and Feedback System
• •Coordinated B2B website redesign based on behavioral analytics (click maps, scroll depth, user flow)

Drove people, culture, and capability development within the IT unit as part of the Agile transformation programme.

• •Spearheaded Developer Relations function: launched and scaled 7+ tech communities, established performance metrics, and co-created the organisation's DevRel best practices playbook
• •Designed and implemented motivation systems for IT specialists, contributing to improved employee engagement and technical excellence
• •Initiated and managed a peer-learning and enablement programme for 200+ Scrum Masters and Agile Coaches, focused on Agile rituals, digital transformation, performance metrics, and multi-team collaboration
• •Increased eNPS to 67%, active participation rate to 10% within IT communities
• •Contributed to requirements and post-launch development of an internal gamification platform for IT communities: points and grades awarded for active contribution to professional expertise development within communities — supporting DevRel function across the IT unit
• •Participated in MVP scoping and feature definition for an internal entrepreneurship platform rolled out to 30,000+ employees bank-wide
• •Applied end-to-end Change Management practices: discovery, stakeholder engagement, impact analysis, resistance management, and adoption metrics at team level

Result: built the corporate innovation function from zero to 20+ delivered pilots and 100+ vendor/startup collaborations. Scaled technology scouting, pilot delivery, internal entrepreneurship, and tech brand.

• •Contributed to establishing the Corporate Innovation function as a formal business unit; built internal operating models and cross-functional workflows for technology scouting, evaluation, and pilot delivery
• •First corporate acceleration with Skolkovo Foundation: 800+ solutions screened, 50+ interviews, 20+ pilots launched
• •Delivered end-to-end pilot projects: wearable payment devices, online branch appointment booking, agent sales channel development, marketing campaign mechanics, interactive guides for internal systems
• •Created and tested MVP products using A/B testing and unit economics; prepared solutions for rollout
• •Built a reusable knowledge base from 100+ vendor and startup collaborations across fintech, CX, and automation: discovery templates, pilot plans, and structured result reviews
• •Contributed to the MVP of an internal entrepreneurship platform for 30,000+ employees
• •Owned strategy, budgeting, and KPIs for TechPR and Technology Events function; led cross-functional teams of comms and marketing professionals. Events: SPIEF 2022, Startup Village (2020–2022), Open Innovations 2021, Finopolis/Finodays 2022, HighLoad, TeamLead
• •Developed tech solutions for events: interactive presentations, virtual stands, gamified digital activities, chatbots — best projects featured at SPIEF 2022 and Finopolis 2022
• Thought Leadership:
• •Invited speaker at MSU, RANEPA, and Netology
• •Bank expert and mentor at corporate hackathons — a team I mentored reached the national top 3 and was taken forward onto the internal entrepreneurship platform; continued coaching the winners through to pilot launch
• •Managed cross-functional teams of up to 20 people, total events budget $780K+

CRM for dental clinics.

• •Conducted in-depth stakeholder interviews with clinic owners and administrators
• •Led product discovery and feature definition; managed backlog, prioritized features, shaped MVP scope
• •Collaborated with development and sales teams to translate business insights into functional product improvements
• •Enhanced transparency and efficiency of internal marketing and sales workflows through process audit and tooling recommendations

HR analytics automation and reporting.

• •Developed automated dashboard for quarterly HR reporting to senior leadership
• •Delivered ad hoc analytics for HR Business Partners
• •Conducted audits of HR database to ensure accuracy, consistency, and compliance with data quality standards

• •Designed an MVP concept for a distributor training platform with gamification mechanics
• •Mapped user journeys, integrated LMS features, defined points and achievement systems, motivational triggers, and performance analytics tools
• •Collaborated with stakeholders from training and sales teams to align platform objectives with business needs

• •Prepared analytical reports and performance dashboards for senior leadership to assess the effectiveness of training programmes
• •Coordinated Bayer Russia's first structured internship initiative "Start your Bayer life": handled onboarding logistics, created programme materials, and managed communication with interns and stakeholders
• •Led a research group and authored a scientific thesis "The Impact of Development Programmes on Enhancing Employee Potential", based on field research conducted during the internship