Portfolio

End-to-end analysis and redesign of B2B support workflows across CRM and service-request systems, contributing to a 57% reduction in average processing time from 3.5 to 1.5 business days.

Diagnostic analysis of more than 50 operational functions, with detailed Task Mining across 24 processes and an evidence-based assessment of workflow redesign and automation opportunities.

A workforce and portfolio management platform built from scratch in three months and designed to support 100+ users. It gives leadership one view of people, teams, projects, initiatives, workload, allocations and leave, reducing fragmented status requests and additional coordination meetings.

Weekly reporting automation for 45 employees and three leads, replacing chat-based collection, manual follow-up, rewriting and consolidation with structured submissions, a dashboard and an AI-assisted management draft; reduced the cycle from a full working day to no more than one hour.

A unified content and product ecosystem connecting six business analysis tools, with more than 40 discoverable pages spanning learning, assessment, requirements quality, knowledge and community.

A gamified learning platform connected to BA Assessment: CV review, tests and practical cases identify competency gaps and direct users to targeted Academy topics, creating a continuous journey from evidence-based assessment to development.

An AI-assisted assessment-to-learning system with a structured question bank and grading model. It analyses CVs and interview transcripts, maps evidence to level-specific criteria, calculates indicative scores and proposes candidate levels for human review before directing competency gaps into targeted Academy learning.

An AI-assisted requirements-quality service for Jira epics. It helps analysts turn an idea into a structured epic, checks completeness and acceptance criteria against a defined methodology, asks targeted questions, proposes improved wording and audits Excel, CSV or JSON exports in bulk.

A client-facing transformation direction helping organisations apply emerging technologies to established operations and turn promising ideas into working products, pilots and new ways of working.

Coordinated an enterprise-wide digital diagnostic involving 24 bank departments, then developed the source material into a structured analytical report covering responsibilities, needs, dependencies and technology opportunities.

Helped build a corporate innovation capability from its original 5–7-person team, owned the Skolkovo partnership and first accelerator, and moved selected fintech, customer-service and sales hypotheses from discovery into pilots and production.

A commercial learning platform that helps product managers and business analysts improve their professional English through 35 lessons, an AI tutor and translation into 15 languages.

Led an official partnership with a major conference for business and systems analysts, from partnership terms and budget approval to the event concept and on-site delivery.

Delivered an interactive product experience for a fixed, high-visibility forum deadline, coordinating the concept, budget, supplier and business, technology, design and event teams.

Coordinated three connected technology solutions, multiple suppliers and cross-functional workstreams through technical approval, installation and launch readiness for a fixed event deadline.

Coordinated an integrated visitor journey combining an AR quest, interactive 3D content and a platform game within one event experience.

Delivered an interactive AR and gaming experience against a fixed event deadline, coordinating content, technology, suppliers and on-site testing.

A fintech pilot that brought card payments to wearable formats including watches, fitness bands, rings and key fobs, later used in customer-acquisition activations.